Shipping & Returns

Shipping & Returns
Here at Trind Service Ltd we offer a quick, safe and affordable set of options for delivering your online purchase to your home, office or business. Plus if you’re not satisfied with your purchase, simply read the Returns information below to find out how to return it to us.

Timeframes
We aim to deliver your order within 3 to 5 working days to most areas. Delivery to rural addresses and the lower South Island may take up to 10 days. On the rare occasion that there’s a delay or stock issue we’ll let you know right away.

Shipping destinations
Our Delivery option is available within New Zealand and to physical addresses only. Our couriers cannot deliver to PO Box addresses as we require a signature on delivery. This helps us to ensure your product arrives safely.
For delivery to any commercial address, please supply the name of the business in the delivery address details of your order. We find that couriers will not deliver to a commercial address if the business name is not supplied.
For delivery to an offshore island of New Zealand we will supply goods to a shipping agent on the mainland. Please enter the details of the shipping agent at the pick-up point of your choice on the mainland. You will need to make your own arrangements with the shipping agent to deliver to your home or to collect goods from the agent on the island.
Requests for a special order or online quotes will be responded to within 1 to 2 working days and we will let you know then the likely timeframe for supply and delivery.

Returns
We are happy to exchange or refund any unopened and unused, non-customised items returned to us in their original condition and packaging, including all accessories and the invoice or delivery docket, within 28 days. Clearance items or products purchased during Clearance events in our stores, cannot be returned or exchanged.
We will refund to your original payment method where possible. 

Faulty Goods
If a problem occurs with a product purchased from Trind Service Limited bring it back to us with your proof of purchase. We will either repair, replace or provide you with a refund, as set out in the Consumer Guarantees Act.

Cancelling Your Order
If you wish to cancel your order you will need to contact Trind Service Limited. Please check the order confirmation email sent to you after submitting your order for details. We cannot guarantee that it will be possible to cancel your order as it may have already been processed.
If we are able to cancel your order prior to dispatch, any charge to your credit or debit card will be refunded. Our No Hassle Returns policy will apply in this instance.